📌 Heaven Proof Clothing – Frequently Asked Questions (FAQ)
🛍️ Orders & Products
Q: How do I place an order?
A: Simply browse our collection, select your size and style, and click “Add to Cart”. Once you’re ready, proceed to checkout to complete your order securely.
Q: How do I know what size to order?
A: Each product page includes a size guide to help you choose the best fit. If you’re between sizes, we recommend sizing up for a more relaxed streetwear look.
Q: Are your products unisex?
A: Yes! Most of our streetwear pieces are designed to be unisex, offering a versatile fit for all styles.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery times vary by location:
- U.S. shipping: 3–7 business days
Q: Which carriers do you use?
A: We ship primarily with UPS, as they provide tracking and insurance on all packages.
Q: What happens if my package is lost or damaged?
A: Since shipments are insured through UPS, any claims for lost or damaged packages must be filed directly with UPS. We’re happy to guide you through the process—just reach out to us at support@heavenproofclothing.com.
🔄 Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes. We accept returns or exchanges within 30 days of delivery, as long as items are unworn, unwashed, and in original condition.
Q: How do I request a return?
A: Simply fill out the Return Form available on our website. Once approved, we’ll provide instructions for sending your item back.
Q: Are shipping fees refundable?
A: Yes. We offer free returns as long as the item meets our return policy requirements (unworn, unwashed, and in original condition). If the item is defective or incorrect, we will cover the return shipping at no cost to you.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Q: Is my payment information secure?
A: Yes! Our store uses encrypted checkout and trusted payment gateways to keep your information safe.
📩 Customer Support
Q: How can I contact you?
A: You can reach our support team anytime at support@heavenproofclothing.com. We typically respond within 24–48 hours.
Q: Do you offer customer service in Spanish?
A: Yes! You can contact us in English or Spanish, and we’ll be glad to assist you.